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FAQ's

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NYRA Rewards
How can I retrieve my account # and/or PIN?
Attention AOL browser users:
What is the NYRA Rewards program?
How do I accumulate NYRA Rewards Points?
How do I apply for a NYRA Rewards account?
How do I review the points I have accumulated?
What number do I call to place a wager?
How do I redeem my Rewards?
What do I do if my NYRA Rewards card is lost or stolen?
What can happen to my points if my card is lost or stolen?
Whom do I call if I have a discrepancy with winning wagers that have not been credited to my account and the points associated with those winning bets?
Will I receive a 1099 for Rewards that were credited to my account, at the end of the year?
I don’t live in New York, why can't I use telephone or Internet wagering?
Can I sign up for the Rewards Program if I do not live in New York or Connecticut?
Can I access this wagering site using multiple windows?
Where can I find the Terms and Conditions?
Will I receive an adjustment for winning Trifecta, Superfecta, Pick 3, Pick 4, and Grand Slam wagers made between September 15, 2010 and December 18, 2011
How do I update my account information?
Is it possible to cancel wagers?
How do I cancel a previously submitted wager?
What are the pre-defined limits for wager cancellations?
Why can't I withdraw all of my balance?

Frequently Asked Questions

NYRA Rewards
Q: How can I retrieve my account # and/or PIN?
A:

Please call 1-800-THE-NYRA (1-800-843-6972) during operating hours. Select option #6 to speak with a Telebet manager.

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Q: Attention AOL browser users:
A:

Please log into the NYRA Rewards Internet Wagering site through Internet Explorer or Mozilla Firefox.

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Q: What is the NYRA Rewards program?
A:

NYRA Rewards is an account wagering platform that pays you to play.  Any account holder accumulating a minimum of 2,000 rewards points per month on NYRA races (either live or simulcast) is eligible for cash rewards based on a percentage return outlined in our Rewards Schedule. For example, a NYRA Rewards member who accumulated 5,000 points in a month will qualify for a $75 dividend that will be deposited into their account within three live racing days of the first of the month.  It's that simple.  The more you bet, the more you earn.

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Q: How do I accumulate NYRA Rewards Points?
A:

Members receive one point for every dollar wagered on a NYRA race and half value for every wager on a non-NYRA (simulcast) race. No rewards points will be issued on any $2.10 pari-mutuel payout, based on a $2 wager.  A member who bets $4,000 on NYRA races and $2,000 on non-NYRA simulcast races during a given month is credited with 5,000 points.   

Members can accumulate points by wagering through NYRA’s telephone wagering system and through NYRA’s on-track self-service betting terminals. Simply swipe your card and enter your PIN number to wager at a self-service terminal. Points are automatically accumulated.
 

 

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Q: How do I apply for a NYRA Rewards account?
A:

There are four ways to apply: online through Instant Sign-Up, on track at the Customer Service Booths, by mail or through fax.  Click here to sign-up online.

 

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Q: How do I review the points I have accumulated?
A:

Login to your account and click on the “My Account” tab.

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Q: What number do I call to place a wager?
A:

NYRA Rewards members can call 1-800-THE-NYRA. Three wagering options are available: live operator, voice recognition (returning soon, upgrades underway!) and touch-tone (returning soon, upgrades underway!)

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Q: How do I redeem my Rewards?
A:

Rewards are credited to your account within three live racing days of the first of the month.

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Q: What do I do if my NYRA Rewards card is lost or stolen?
A:

If you are on track, you can go to any customer service representative for assistance. If you are off track, please call 1-800-THE-NYRA and press option 6 to speak to a NYRA Rewards Telebet manager.

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Q: What can happen to my points if my card is lost or stolen?
A:

Your points are safe. No one can access your account unless they have your personal PIN number. The points you accumulate are non-transferable.

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Q: Whom do I call if I have a discrepancy with winning wagers that have not been credited to my account and the points associated with those winning bets?
A:

If you are at a NYRA track, you can visit the customer service information booth and a representative will be happy to assist you. If you are off-track, please call 1-800-THE-NYRA and press option 6.

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Q: Will I receive a 1099 for Rewards that were credited to my account, at the end of the year?
A:

Rewards are not 1099 reportable.

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Q: I don’t live in New York, why can't I use telephone or Internet wagering?
A:

Internet wagering is restricted to only New York State residents but out of state residents can access live streaming video and their rewards points by logging into nyrarewards.com.  NYRA may, in the future, be able to offer Internet wagering accounts to the residents of other states.

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Q: Can I sign up for the Rewards Program if I do not live in New York or Connecticut?
A:

Yes.  You can join the NYRA Rewards program if you live in any state that allows advance deposit wagering accounts. However, NYRA is currently only offering telephone wagering to state residents of New York and Connecticut and Internet wagering to New York State residents. Residents of other states can participate in the NYRA Rewards Program by taking advantage of on-track wagering.

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Q: Can I access this wagering site using multiple windows?
A:

No, this Internet wagering application does not support the use of multiple windows. Using multiple windows for wagering may result into incorrect wagers.

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Q: Where can I find the Terms and Conditions?
A:

Rules and the Terms and Conditions are located here.

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Q: Will I receive an adjustment for winning Trifecta, Superfecta, Pick 3, Pick 4, and Grand Slam wagers made between September 15, 2010 and December 18, 2011
A:

If you made a winning Trifecta, Superfecta, Pick 3, Pick 4, or Grand Slam wager during the time period beginning with September 15, 2010 and concluding with December 18, 2011, and that wager was documented through your NYRA Rewards account, a W2G IRS form, or is in the form of a currently uncashed ticket, you are entitled to additional payment, per the following:

If your winning Trifecta, Superfecta, Pick 3, Pick 4, or Grand Slam wagers were documented through your NYRA Rewards account, your account will be automatically credited with the additional owed amount no later than March 30, 2012. If you made NYRA Rewards wagers in those pools that were documented through W2G IRS forms, your account will also be automatically credited with that additional owed money no later than March 30, 2012.

If you do not have a NYRA Rewards account but had winning Trifecta, Superfecta, Pick 3, Pick 4, or Grand Slam wagers that were documented through a W2G IRS form, a check with the additional owed amount will be sent to you no later than March 30, 2012 at the address listed on your W2G form. You do not need to take any action, we have records of all the pertinent W2G IRS forms.

If your address has changed since you cashed your W2G ticket, please send an updated address to the following address:

NYRA, attn: Mutuel Department
P.O. Box 90
Jamaica, NY 11417-0090

If your winning Trifecta, Superfecta, Pick 3, Pick 4, or Grand Slam wagers are in the form of a currently uncashed ticket, please bring your ticket to the Aqueduct guest services department for further information on payment.

 

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Q: How do I update my account information?
A:

 Fill out an account update request form and fax to 1-866-NYRA-WIN or mail to:

NYRA Rewards Telebet Manager
PO Box 90
Jamaica, NY 11417

 

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Q: Is it possible to cancel wagers?
A:

Yes. NYRA Rewards customers can cancel online wagers quickly and easily by following the instructions below. Click Here for complete wager cancellation Terms and Conditions.

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Q: How do I cancel a previously submitted wager?
A:

 Log in to nyrarewards.com:

 
1. Select My Account
2. Select Todays Transactions
3. Any wagers eligible for cancellation will show a clickable cancel link.
4. Find your wager for cancellation and click cancel.
5. Review the ticket to ensure accuracy.
6. Enter your PIN and select confirm to cancel the wager.
7. The confirmed cancelled wager will show in your Todays Transactions.

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Q: What are the pre-defined limits for wager cancellations?
A:

 ("A" =Thoroughbred Tracks, "B"= Harness Tracks)

Track Type

Pool

Max base amount

Tot Ticket amount

($0 = no limit)

A

WIN

$500

$0

A

PLACE

$500

$0

A

SHOW

$500

$0

A

All other Pools

$50

$0

B

WIN

$100

$500

B

PLACE

$100

$500

B

SHOW

$100

$500

B

All other Pools

$50

$0

 

 

 

 

 

 

 

 

 

 

 

 

 

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Q: Why can't I withdraw all of my balance?
A:

Funds must clear your bank account before they are available to withdraw.  Cash deposits are available immediately for withdrawal, Express Funding deposits are available for withdrawal after four business days and regular deposits from your checking account are available for withdrawal after seven business days.

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